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Save time and create consistent correspondence using these processes and templates

We’ve compiled a collection of tried and true processes and templates to respond to common citizen traffic requests. This go-to manual will shave hours off the time it takes to respond to traffic-related inquiries from the public, and help create consistent correspondence throughout your department.

You could spend 40 hours of work to develop your own set of processes to respond to citizen requests. Or pay a consulting firm up to $5k to develop a set of processes and templates for your team to use. But why?

The concepts in this eBook represent the best practices of over 20 years of traffic engineering experience, and contains the insights of over 30 senior traffic engineers worldwide. Using our proven processes and correspondence templates will save you both time and money.

Step-by-Step Instructions. This eBook includes an easy to follow decision tree template for guiding how-best to respond to requests from citizens. Each chapter also includes detailed instructions on how manage the communication process.

Easy-to-Use Email Templates. We’ve created 29+ email templates that can easily be modified – saving valuable time instead of writing each email from scratch. Our templates also help departments create consistent correspondence when responding to the public.  Quickly respond to 15 common citizen requests including:

  • Stop Signs
  • Excessive Speeds
  • Cut Through Traffic
  • Truck Traffic
  • Special Interest Signs

…Plus 10 more common citizen requests!

3 Specialty Templates.  We’ve also included templates to help you manage your activities and communications.

  • Record of Correspondence.Helps you keep a physical record of your correspondence.
  • Data Collection Sheet. A handy data collection sheet for recording field data.
  • Technical Memorandum.A convenient template for writing technical memorandums.

As an added bonus, this eBook includes 3 FREE Best Practices Guides

  1. Conducting Annual Street Audits
  2. Conducting Annual Traffic Signal Inspections
  3. Creating City Website Pages Related to Traffic Engineering


Author Information

Mike Spack, PE, PTOE is the founder and president of Spack Consulting, Traffic Data Inc, and  He’s prepared traffic studies for projects ranging from 5,000 acres in size down to a few townhomes.  Mike’s led more than a thousand traffic engineering projects in his career – never missing a deadline or going over budget.

He’s also behind the industry leading blog MikeOnTraffic where he writes about traffic analysis, data collection, our profession, and projects he finds interesting.  Mike was a municipal traffic engineer before going out on his own, he’s a past president of the North Central Section of the Institute of Transportation Engineers and he’s a Fellow of the Institute of Transportation Engineers.

A University of Minnesota graduate, his work history includes stops at Bonestroo & Associates, Benshoof & Associates and the City of Maple Grove, MN.

Bryant Ficek, PE, PTOE is the Vice-President of Spack Consulting where he’s responsible for the quality of all transportation consulting projects. He provides traffic engineering and transportation planning services for public and private clients.

A University of Minnesota graduate, his work history includes stops at Benshoof & Associates (where he completed his share of traffic counts), TKDA and at Bonestroo & Associates. He is an active member of both the Institute of Transportation Engineers and the American Society of Civil Engineers.

Throughout his career, he has been grateful for the opportunity to work on memorable projects such as Minnesota’s first Diverging Diamond Interchange at Elk Run and the reconstruction of the I-35W St. Anthony Bridge. His work has also included hundreds of traffic impact studies, from small single stores to complex multi-phased mega-developments.


Reviews (5)

5 Reviews

  1. saadminJune 2, 2016 at 10:31 am

    The Guide to Citizen’s Traffic Requests has become an important tool for staff in responding to common resident traffic requests. With multiple requests per week, the guide has helped us develop a process for review and response to each specific request. The templates saved on staff time and provided consistent language within the responses. This has allowed a wider variety of staff to assist with the reviews and response preparation. We have found the guide to be very useful and will continue to utilize it for all of our future traffic request responses.
    Tony Kutzke Principal Engineer | City of Woodbury, MN

  2. saadminJune 2, 2016 at 10:31 am

    I love the common sense approach to the Engineer’s Guide. Going through the table of contents, I mentally checked off the requests and concerns it addresses; you hit the nail on the head! Not only are the templates useful for responding to citizens but also to elected officials. The letters are jargon-free and clearly state departmental policies, MUTCD requirements, and/or best engineering practices. Thanks!
    Michele Strickland Traffic Engineering Coordinator | City of Savannah, GA

  3. saadminJune 2, 2016 at 10:32 am

    I wish I had The Engineer’s Guide to Citizen Traffic Requests when I started my career as a municipal traffic engineer. It definitely would have saved me significant time and energy. Now, as a Public Works Director without a dedicated traffic engineer on my staff, I’ve found the Guide to be a great resource for making sure my staff are responding in a consistent manner to traffic complaints. I would have expected to pay a consultant at least $5,000 to create this document for me. It’s a bargain at a tenth of that price.
    Marc Culver, PE Public Works Director | City of Roseville, MN

  4. saadminJune 2, 2016 at 10:32 am

    We’ve reviewed the Engineer’s Guide and believe it to be a valuable asset for any municipality dealing with citizens’ requests! We found the templates offer a wide variety of common requests and assist municipalities in responding in a systematic and consistent approach.
    Amy Kaminski, PE, PTOE Transportation Services Manager | Gilmore & Associates

  5. saadminJune 2, 2016 at 10:33 am

    This Guide will be a great resource for any local agency to respond efficiently and systematically to citizen requests. The templates and emails provide a strong foundation for agencies to develop policies and procedures for these common situations and citizen requests. Laura Slusher, PE HELPERS Project Manager |Indiana LTAP

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