Save time and create consistent correspondence using these processes and templates
We’ve compiled a collection of tried and true processes and templates to respond to common citizen traffic requests. This go-to manual will shave hours off the time it takes to respond to traffic-related inquiries from the public, and help create consistent correspondence throughout your department.
You could spend 40 hours of work to develop your own set of processes to respond to citizen requests. Or pay a consulting firm up to $5k to develop a set of processes and templates for your team to use. But why?
The concepts in this eBook represent the best practices of over 20 years of traffic engineering experience, and contains the insights of over 30 senior traffic engineers worldwide. Using our proven processes and correspondence templates will save you both time and money.
Step-by-Step Instructions. This eBook includes an easy to follow decision tree template for guiding how-best to respond to requests from citizens. Each chapter also includes detailed instructions on how manage the communication process.
Easy-to-Use Email Templates. We’ve created 29+ email templates that can easily be modified – saving valuable time instead of writing each email from scratch. Our templates also help departments create consistent correspondence when responding to the public. Quickly respond to 15 common citizen requests including:
- Stop Signs
- Excessive Speeds
- Cut Through Traffic
- Truck Traffic
- Special Interest Signs
…Plus 10 more common citizen requests!
3 Specialty Templates. We’ve also included templates to help you manage your activities and communications.
- Record of Correspondence.Helps you keep a physical record of your correspondence.
- Data Collection Sheet. A handy data collection sheet for recording field data.
- Technical Memorandum.A convenient template for writing technical memorandums.
As an added bonus, this eBook includes 3 FREE Best Practices Guides
- Conducting Annual Street Audits
- Conducting Annual Traffic Signal Inspections
- Creating City Website Pages Related to Traffic Engineering
Mike Spack, PE, PTOE is the founder and president of Spack Consulting, Traffic Data Inc, and CountingCars.com. He’s prepared traffic studies for projects ranging from 5,000 acres in size down to a few townhomes. Mike’s led more than a thousand traffic engineering projects in his career – never missing a deadline or going over budget.
He’s also behind the industry leading blog MikeOnTraffic where he writes about traffic analysis, data collection, our profession, and projects he finds interesting. Mike was a municipal traffic engineer before going out on his own, he’s a past president of the North Central Section of the Institute of Transportation Engineers and he’s a Fellow of the Institute of Transportation Engineers.
A University of Minnesota graduate, his work history includes stops at Bonestroo & Associates, Benshoof & Associates and the City of Maple Grove, MN.
Bryant Ficek, PE, PTOE is the Vice-President of Spack Consulting where he’s responsible for the quality of all transportation consulting projects. He provides traffic engineering and transportation planning services for public and private clients.
A University of Minnesota graduate, his work history includes stops at Benshoof & Associates (where he completed his share of traffic counts), TKDA and at Bonestroo & Associates. He is an active member of both the Institute of Transportation Engineers and the American Society of Civil Engineers.
Throughout his career, he has been grateful for the opportunity to work on memorable projects such as Minnesota’s first Diverging Diamond Interchange at Elk Run and the reconstruction of the I-35W St. Anthony Bridge. His work has also included hundreds of traffic impact studies, from small single stores to complex multi-phased mega-developments.
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